Our Guarantee

At Bloom & Blossom, we stand behind the quality of our flowers and service. We offer a 100% satisfaction guarantee on all our floral arrangements.

100% Satisfaction Guarantee

If you're not completely satisfied with your order, we'll make it right.

Reporting Issues

Within 24 Hours

Contact us within 24 hours of delivery if you're not satisfied with your flowers.

Photo Documentation

Send us photos of the arrangement to help us assess the issue.

Quick Resolution

We'll process your replacement or refund within 24-48 hours.

Eligible Cases

Damaged Flowers

Flowers that arrive damaged or wilted

Late Delivery

Deliveries that miss the specified delivery window

Wrong Arrangement

Arrangements that don't match your order

Missing Items

Missing components from your order

Resolution Options

Replacement

We'll send a fresh arrangement at no additional cost

Refund

Full refund to your original payment method

Store Credit

Store credit with an additional 10% bonus value

Non-Returnable Items

  • Custom or personalized arrangements
  • Seasonal or holiday-specific items after the event
  • Items damaged due to improper care
  • Arrangements older than 24 hours from delivery

Contact Us

For any issues with your order, please contact us through one of these channels: